Privacy Policy
Caring Allies is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy laws, including the NDIS Code of Conduct.
By using our services, you agree to the terms of this Privacy Policy.
Introduction
Caring Allies is a National Disability Insurance Scheme (NDIS) provider, offering services to individuals with disabilities. As part of providing our services, we collect, store, and manage personal and sensitive information to ensure that we deliver the best care and services possible.
We are committed to ensuring that your privacy is respected, and your personal information is handled responsibly and securely.
Personal Information We Collect
We may collect the following types of personal information when you engage with us:
- Personal details: Name, address, date of birth, and contact details (phone number, email).
- NDIS information: NDIS number, plan details, goals, and funding information.
- Sensitive information: Health and medical information, disability details, support needs, and any other sensitive information required for the provision of our services.
- Other information: Emergency contacts, preferences for services, and feedback.
We collect personal information directly from you, or with your consent, from other sources (e.g., NDIS planners, health professionals, or family members) when necessary.
How We Use Your Information
We use your personal information for the following purposes:
- To provide services: Delivering NDIS-related services, including assessment, planning, support coordination, and care provision.
- Communication: Contacting you regarding our services, updates, or changes in our offerings.
- Billing and payments: Managing payments, invoices, and records as required under the NDIS.
- Legal and regulatory compliance: Fulfilling our obligations under the NDIS Quality and Safeguards Commission and Australian laws.
- Improvement of services: To improve the quality of our services and to respond to your feedback and concerns.
Disclosure of Your Information
We may disclose your personal information in the following circumstances:
- Service providers: To other professionals or providers involved in your care (e.g., healthcare professionals, support workers) with your consent.
- NDIS: Sharing necessary information with the NDIS and related agencies for the purpose of supporting your NDIS plan and funding.
- Government authorities: As required by law or to comply with legal obligations (e.g., mandatory reporting).
- Business operations: To contractors or service providers who assist in running our business, provided they adhere to privacy obligations.
- Emergencies: In case of emergency, to health professionals or relevant authorities if your safety or well-being is at risk.
We do not sell or rent your personal information to third parties for marketing purposes.
Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. Your information is stored securely in physical and electronic formats, and we limit access to your information to authorized personnel only.
We implement security measures including:
- Password protection, encryption, and secure storage.
- Regular audits and reviews of our information handling processes.
- Staff training to ensure compliance with privacy and confidentiality requirements.
However, no system is completely secure, and while we make every effort to protect your information, we cannot guarantee complete security.
Access and Correction of Your Information
You have the right to request access to the personal information we hold about you. If you believe any of the information, we hold is inaccurate, outdated, or incomplete, you can request corrections. We will respond to your requests within a reasonable time frame and make any necessary changes.
If you wish to access or correct your personal information, please contact us at the details below.
Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal, regulatory, and business requirements. When we no longer need your personal information, we will take reasonable steps to destroy or de-identify it securely.
Complaints and Concerns
If you have any concerns about how your personal information is being handled, or if you believe we have not complied with our privacy obligations, you can lodge a complaint by contacting us directly at the details below.
We will aim to resolve your complaint as soon as possible. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Changes to This Privacy Policy
Caring Allies reserves the right to amend this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this Privacy Policy regularly
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to access or correct your personal information, please contact us at: caringallies1@gmail.com
